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myBanker ITMs Frequently Asked Questions

myBanker ITMs FAQs

What is an ITM?

An ITM is an Interactive Teller Machine. myBanker ITMs allow us to provide a live, personalized banking experience for our customers through the use of video technology. We’re calling it myBanker because it allows you to make a transaction with our MidAmerica National Bank Tellers.

How do I use an ITM?

Simply touch the “Talk To Teller” button to get started and one of our tellers will appear onscreen. After that, your Teller will guide you through your transaction. It’s that easy!

What hours can I access ITMs?

myBanker ITM Tellers are currently available Monday-Friday 8:30 am – 5:00 pm.

Will I need to complete a deposit slip for an ITM transaction?

Deposit slips are not needed with myBanker ITM transactions.

Do I need my ATM or Debit Card to talk to a teller?

No, simply touch the “Talk to Teller” button and you will be connected with a Teller.

Why is MidAmerica National Bank using ITMs?

We always want to provide our customers with enhanced convenience and personalized service while leveraging the latest technology. myBanker ITMs allow us to serve you more efficiently & personally at the same time.

Are ITMs replacing MidAmerica National Bank tellers?

No, when you use myBanker ITMs, you are served by a Teller working in one of our banking centers in Canton, Cuba, Henry, Lewistown, and Macomb. We’re enhancing your options for personalized service from friendly bankers you know! Our ATM services will continue to be available 24/7.

Are ITMs the same as ATMs?

myBanker ITMs can do many more types of transactions than ATMs. Our ATM services will  continue to be available 24/7, but myBanker ITMs are ideal for transactions that require personal Teller assistance.

Where are the ITMs located?

myBanker ITMs are currently available at our Canton, Henry, Lewistown, and Macomb ATMs.

What is the cut-off time for transactions done with a Teller at the ITM?

myBanker ITM Tellers are on same-day business until 5:00 pm Monday through Friday.

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