Securing your identity and protecting your information involves a collaborative effort between you, your bank, and other establishments you do business with who have access to your personal information. We are strongly committed to protecting your information and remain constantly aware of new fraud trends so that we can protect you as a customer. During the last several years, fraud trends have shifted towards targeting bank customers more so than banks. Because of this, your understanding of the risks and how to avoid them is key to keeping you and your assets safe. Below are some common examples of methods used to steal your identity.
Phishing is the term that describes fake emails that claim to be from a legitimate business such as a bank. Scam artists recreate web pages that they copy from real websites to try to fool consumers into providing their personal information. Even though the email has a bank’s logo on it, or name on it, and looks like it comes from the bank, it may be a fraud. The email may ask you to “validate” information by filling in items such as your log-in information, ID, password, debit card number, security codes, or PINS. Watch out for emails that are marked “Urgent” or say that your account may be closed if you do not respond – those are typical strategies to try to get information. Watch out for emails that provide only a general greeting and do not identify you by name. Be careful of emails that have spelling or typing errors.MNB will NEVER ask you for your personal information or account information via email. If you ever receive such an email, or any request that seems suspicious, contact us by calling our toll-free number at 877-647-5050 so that we can investigate immediately.
Pharming involves sending internet users to a fake website, even when they entered the correct address. These fake sites often look real, but secretly collect any personal information and passwords entered. Users end up at fraudulent sites by having spyware or a virus loaded on their computer, or by sophisticated hacking tricks.Beware of any changes to the logon screen. If you are asked for anything out of the ordinary, do not enter any information. Contact us by calling our toll-free number at 877-647-5050 so that we can investigate immediately.
Vishing is a combination of the words “voice” and Phishing”. The person committing the fraud sends an email asking for personal or account information, but then says “we know you are concerned about safety, so please call this number”. When you call, the person at the other end is part of the scam. This scheme is trying to get your debit card or credit card number. Always be highly suspicious of any call that asks for account numbers or card numbers.Contact us directly to verify the validity of any message you might receive. Do not use the number given to you via any email or phone call – call our toll-free number at 877-647-5050, look our number up in the phone book or via an online directory.
Common checks that are fake:
If you find yourself in any type of situation as just described, consult your consumer protection agency, the Federal Trade commission, the Postal Inspection Service to learn more.
Reconnecting with old friends or classmates, playing games, exchanging ideas are all great benefits of online social networking. Just remember to use common sense and control the amount of personal information that you post online or share online with others.
Scams are on the rise, and chances are you’ve heard of one recently. One way that MNB is working to protect you against scammers is by offering Out-Of-Band Authentication (OOBA) for your online banking accounts.
What is OOBA?
Out-of-band authentication is a type of multifactor authentication that requires you to use another method of verification through a different channel along with your user ID and password. So, say you go to log in to your online banking with your username and password via the internet, that’s the first channel. The second channel in OOBA is to use your mobile device to receive a call or text or use an authentication app to get a code or notification to log in to your online banking. OOBA helps to keep your account safe in the instance that a scammer gets a hold of your user ID and password by sending a code to your phone that only you would have access to.
MNB’s online banking offers users a chance to download the Duo Mobile app which is a type of OOBA app. Duo Mobile would take the place of receiving a verification code via call or text; rather, you would receive a notification on your mobile device from the Duo Mobile app and then verify that you are or are not trying to log into your online banking. Downloading the Duo Mobile app is optional. If you choose not to download the app, you will continue to receive your verification codes via call or text. If you choose to download the app, once you select that option in your OOBA setup, you will receive two text messages containing links to first download Duo Mobile and second to verify the app with your online banking account.
How does OOBA work with MNB?
All online banking users have the option to request OOBA. Once OOBA is enabled, online banking will walk you through the following steps. Use steps 1-2 if you choose not to download the Duo Mobile app. Use steps 1-4 if you do choose to download the app.
Once you set up OOBA on your accounts, you will be asked to verify your identity each time you log in to online banking. This will add an extra step of security to keep you and your accounts safe from scammers trying to gain access to your account.
If you want to set OOBA up on your online banking account, give us a call at 877-647-5050 or stop in and speak with one of our Customer Service Representatives today!
Written by Andrea Klinedinst, Compliance Assistant
Identity theft continues to be one of the fastest growing crimes in the United States, and has ranked as one of the top consumer concerns for the past several years. MNB is committed to helping its customers avoid becoming victims of identity theft. If you learn or suspect you are a victim of identity theft, contact us by calling 877-647-5050. We advise calling during business hours and speaking directly to our Customer Service Department. In addition, contact the Federal Trade Commission (FTC) and follow the instructions at www.identitytheft.gov for more information about reporting fraud and recovering your identity.
Get scam smart with these tips at www.banksneveraskthat.com.
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